Yichang airport earns international recognition for customer experience
2026-10-10 19:10:08
By Yan Wanqin.
Yichang Sanxia International Airport has achieved Level 2 accreditation under the Airport Customer Experience Accreditation program of Airports Council International (ACI), effective September 29.
The accreditation, valid through September 28, 2027, recognizes the airport's efforts to continuously improve the passenger experience. Globally, 143 airports worldwide hold this accreditation, of which only six are in China.
Yichang Sanxia International Airport has achieved Level 2 accreditation under the Airport Customer Experience Accreditation program of Airports Council International (ACI), effective September 29.
The accreditation, valid through September 28, 2027, recognizes the airport's efforts to continuously improve the passenger experience. Globally, 143 airports worldwide hold this accreditation, of which only six are in China.
Yichang Sanxia International Airport has achieved Level 2 accreditation under the Airport Customer Experience Accreditation program of Airports Council International (ACI).The ACI Airport Customer Experience Accreditation program has five levels and evaluates how effectively airports manage and improve the passenger experience. Level 2 focuses on an airport's ability to systematically use passenger feedback and customer data to improve operations and services.
The airport previously achieved Level 1 accreditation in 2025. It began participating in ACI’s Airport Service Quality (ASQ) benchmarking program in 2018, won four ACI international awards in 2019, and received the 2025 ASQ Award for Best Departure Airport in Asia-Pacific (2–5 million passengers).
A view of Yichang Sanxia International Airport.In 2025, the airport handled more than 3.4 million passengers, including 123,000 international passengers, both record highs. In 2026, it added seven international routes, including services to Khabarovsk, Russia; Kuala Lumpur, Malaysia; and Manila, the Philippines, bringing its total number of international and overseas routes to 11.
